Since 1 September 2003 governing bodies (GBs) of all maintained schools and maintained nursery schools in England have been required, under Section 29 of the Education Act 2002, summarised in Annex A, to have in place a procedure to deal with all complaints relating to their school and to any community facilities or services that the school provides. This does not limit complainants to parents or carers of pupils registered at a school. A complainant could be a member of the wider community or representing an ex-pupil. The law also requires the procedure to be publicised. The majority of issues raised by parents, the community or pupils, are concerns rather than complaints. At Lindhead, we are committed to taking concerns seriously, at
the earliest stage, in the hope of keeping the number of formal complaints to a minimum and without needing formal procedures. However, depending on the nature of the complaint, you may wish or be asked to follow the school’s formal complaints procedure. Our main aim is to resolve the complaint as fairly and efficiently as possible. Formal complaints will be dealt with in a sensitive, impartial and confidential manner.
For your information, a full copy of our complaints procedure is shown below and can be downloaded. Please get in touch if you would like any further information.